McKeen, James
در ادامه بحث فرهنگ و مدیریت دانش به معرفی یک مقاله از Queen's University در کانادا پرداخته می شود. نام مقاله: Instilling a Knowledge-Sharing Culture
همانطور که می دانید، Instill به معنی introduce gradually می باشد، بنابر این "کم کم وارد کردن، کم کم آشنا کردن" ترجمه مناسب آن است. نام مناسب و پر محتوای این مقاله گواه از مطالب ارزشمند آن است. مطالعه آن را شدیدا پیشنهاد می کنم.
دکتر جیمز مک کین و همکارش در مقدمه این مقاله می گویند:
All organizations have
cultures i.e., the sets of norms and values which collectively guide the behavior
of their employees. Culture varies considerably between organizations and is a significant
differentiating factor between firms. Within an organization, culture is a
powerful force as well, obviating the need for many rules since it encourages
employees to behave in certain ways. Culture is neither good nor bad but may
foster values and behaviors which support or impede certain organizational
objectives. A “knowledge-sharing culture” is believed to be inherently good
because of the growing importance of intellectual capital to organizations and
the need for effective knowledge management practices (Gupta &
Govindarajan, 2000). In modern organizations, increasing interdependencies
between jobs and the information explosion resulting from interconnectivity and
rapid change, mean that many people have pieces of solutions and no one knows
it all (Stauffer, 1999). Therefore, cultures which inhibit knowledge-sharing
are widely-held to be significant barriers to creating and leveraging knowledge
assets. Instilling a knowledge-sharing culture is thus a necessary prerequisite
for companies which believe that it is a significant way to differentiate
themselves.
In order to explore the
characteristics of a knowledge-sharing culture and how one can be nurtured and
developed, Queen’s University’s Centre for Knowledge-Based Enterprises convened
a day-long focus group of practicing senior knowledge managers from a variety
of industries in the United States and Canada. They were asked to explore
several questions,including:
- What
is your definition/understanding of a “knowledge-sharing” culture? How
would you recognize one?
- Would
you say that you have a knowledge-sharing culture within your
organization?
- What
strategies has your organization adopted to instill a knowledge-sharing
culture?
- How
successful have these strategies been?
- Have
you tried some things that have not worked?
- What
are the benefits of a knowledge-sharing culture?
- How
long does it take to instill knowledge-sharing as part of the
organizational way of life?
In addition, participants
were asked to address any other factors and to bring any corporate documents
which they considered relevant to this topic. This paper combines their ideas and
experiences with research from the academic and practitioner literature to
create an overview of the issues and practices which are most important to
developing a knowledgesharing culture. First, it looks at what we know about
corporate culture and how it operates in organizations. Then, the
characteristics of a knowledge-sharing culture are discussed. Next, cultural change
and the factors which specifically nurture a culture of knowledgesharing are
explored. Fourth, knowledge-sharing behaviors and the key factors which motivate
or inhibit them are examined. Finally, we identify some practices which have worked
to promote knowledge-sharing in other organizations.
نوشته شده توسط س. محمد جلالی در
6 دی 87،
ساعت 12:55 ق.ظ
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